98ms FAQ — All Answers Here

Registering a 98ms account is free and takes less than 3 minutes. Click the "Register" button at the top of the website, enter your Malaysian phone number, set a password, and verify your phone number via OTP code. Once your account is active, you can make your first deposit and start playing right away.

The minimum age to register and play at 98ms is 18 years and above. This is a mandatory requirement and 98ms will conduct age verification during the identity verification (KYC) process, particularly before your first withdrawal is processed. Accounts found to belong to underage users will be terminated immediately.

Each individual is only permitted to hold one account only at 98ms. Creating multiple accounts using different information or phone numbers violates our terms of service and may result in all associated accounts being permanently suspended. If you are having trouble accessing an existing account, please contact customer support for assistance.

For the KYC process, you will need to provide:

• Malaysian Identity Card (MyKad) — front and back
• Selfie holding your MyKad
• Recent bank statement (optional, required for withdrawals exceeding a certain limit)

All documents must be clear, unobstructed, and not expired. The review process is typically completed within 24 business hours.

Usernames cannot be changed once set. However, your registered phone number can be updated through the account settings section, subject to additional identity verification. Contact the support team via live chat for step-by-step guidance on the phone number change process.

Click the "Forgot Password" link on the login page. Enter your registered phone number and an OTP will be sent via SMS. Once the OTP is verified, you can set a new password immediately. Make sure your new password contains at least 8 characters with a combination of letters and numbers.

Yes, registering a 98ms account is 100% free with no hidden fees. You only need to make a deposit when you are ready to start playing. There are no monthly fees, membership fees, or hidden charges simply for having an account at 98ms.

Yes. If you wish to permanently close your account, contact the customer support team via live chat and submit your request. Ensure you have withdrawn all remaining credit before closing the account. A closed account cannot be reopened — you will need to register a new account if you wish to play again in the future.

98ms accepts a variety of popular payment methods in Malaysia, including:

• DuitNow — instant interbank transfer
• FPX (Financial Process Exchange) — direct payment from your bank account
• Touch 'n Go eWallet (TNG)
• Boost & GrabPay
• Local MYR bank transfer

All transactions are conducted in Malaysian Ringgit (MYR) with no foreign currency conversion fees.

The minimum deposit at 98ms is RM10 only — one of the lowest among online entertainment platforms in Malaysia. This allows new members to try the platform with minimal financial risk before making a larger commitment.

Deposits via DuitNow, FPX, and digital wallets are typically credited instantly — within 1 to 5 minutes. In the rare case where a deposit takes longer, it may be due to a banking system disruption. Keep your payment proof and contact support with your transaction reference number for a prompt resolution.

Withdrawals at 98ms are processed within 15 minutes to 2 hours for accounts that have completed KYC verification. Accounts that have not completed KYC may require a longer processing time. Withdrawals made during business hours (Monday–Sunday, 9am–11pm) are typically processed faster.

Withdrawal limits depend on your account tier and KYC status. Generally, the daily withdrawal limit for standard accounts is RM10,000, while VIP accounts enjoy higher limits. If you need to withdraw an amount exceeding the standard limit, contact customer support for further discussion.

A withdrawal may be rejected for several reasons:

• KYC incomplete or documents insufficient
• Bonus wagering requirement not yet fulfilled
• Bank account details do not match the 98ms account holder's name
• Insufficient credit balance after fee deduction
• Account under security review

Contact the support team with your withdrawal reference number for further clarification.

No. All withdrawals must be made to a bank account registered in your own name, matching the name on your 98ms account. This is an anti-money laundering (AML) policy in place to protect all parties. Withdrawals to third-party accounts will not be processed.

New 98ms members are eligible for an exclusive welcome bonus on their first deposit. Bonus rates and terms may change based on current promotions. Check the Promotions section in your account after logging in to view the latest offers available exclusively for you.

A wagering requirement means you must wager a specified amount before bonus credits can be converted into withdrawable cash. For example, if the wagering requirement is 20x on a RM100 bonus, you must wager RM2,000 on eligible games before a withdrawal is permitted. The full terms for each promotion are stated in the respective promotion's terms and conditions.

Most bonuses at 98ms are credited automatically once the requirements are met. For certain promotions, you may need to enter a promo code when making a deposit or contact customer support to have the bonus credited manually. Always read the promotion terms in full before depositing to ensure you meet all eligibility criteria.

Bonus validity periods vary by promotion type. Welcome bonuses are typically valid for 7 to 14 days from the date they are credited. Weekly reload bonuses are usually valid until Sunday of the relevant week. Bonuses that expire without meeting the wagering requirements will be automatically forfeited.

Yes. You have the right to decline any bonus offered if you do not wish to be bound by wagering requirements. Contact customer support before making a deposit and state that you wish to play without a bonus. This allows you to withdraw your wins without needing to fulfill any additional wagering requirements.

Yes, 98ms has a loyalty program that rewards active members. The more you play, the higher your VIP tier and the greater the benefits you receive — including exclusive bonuses, higher withdrawal limits, cashback, and access to a personal account manager. VIP program details can be viewed in the account section after login.

98ms uses 256-bit SSL encryption for all data communications, two-factor authentication (2FA), unusual login detection, and automatic session timeout after a period of inactivity. The platform also features brute force protection that temporarily locks an account after several consecutive failed login attempts.

Log in to your account and go to Settings > Security, then enable the Two-Factor Authentication option. You will be asked to verify your phone number. Once active, every login from a new device will require an OTP code sent to your phone as an additional security layer.

98ms does not sell or share your personal information with third parties for marketing purposes. Your data is used solely for identity verification, transaction processing, and compliance with applicable laws. Read our Privacy Policy at Privacy Policy page for full details.

Do not click any links or provide your personal information. 98ms never requests passwords, PIN numbers, or banking details via Telegram, WhatsApp, or unofficial social media. Report any suspicious messages to our support team by sending a screenshot for immediate action.

Yes. 98ms fully complies with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. This includes mandatory identity verification, transaction monitoring, and reporting of suspicious activity to the relevant authorities. These policies are in place to protect all users and ensure the platform operates legally and responsibly.

98ms offers a wide range of game categories:

• Live Casino — Baccarat, Blackjack, Roulette, Sic Bo with real dealers
• Video Slots — hundreds of titles from leading providers with progressive jackpots
• Fish Shooting — interactive arcade games with varying difficulty levels
• Sports Betting — football, basketball, tennis, esports, and more
• Bingo — classic bingo variations with multiple game rooms

Yes, the 98ms website is fully optimized for mobile and works seamlessly on all iOS and Android smartphones via a web browser. You can also download the 98ms app directly from the official website for a smoother experience, including biometric login support and push notifications.

All games at 98ms use Random Number Generator (RNG) that has been independently verified and audited. Live Casino games feature real human dealers broadcast live to ensure full transparency. 98ms also partners with internationally licensed game providers that comply with strict industry standards.

If the connection drops during an active game, the 98ms system automatically records the game state at the point of disconnection. Once you reconnect and log in, the game will resume from where it left off or the round will be completed based on a fair outcome. If any credit amount was not correctly credited, contact support with the session time and details for review.

Yes, each game has different minimum and maximum betting limits. Generally, the minimum starts from RM0.10 for video slots, while live casino tables offer a range from RM1 to RM50,000 depending on the table type. These limits are clearly displayed within each game before you start playing.