98ms believes that online entertainment should be enjoyed in a healthy and controlled manner. We provide tools, guidance, and support to help you play responsibly at all times.
At 98ms, we view online gaming as a form of entertainment — not as a way to generate income or resolve financial problems. Since our first day of operation, responsible gaming principles have been at the core of every business decision we make.
We recognize that a small number of players may face challenges in managing their playing habits. That is why 98ms continually invests in developing self-control tools, staff training, and procedures that allow us to identify and support players who need help early on.
Our commitment goes beyond meeting regulatory requirements — it is a core value we hold wholeheartedly. Every feature on the 98ms platform, from interface design to the onboarding process, is built with the well-being of our players in mind.
The most important thing to keep in mind is that online gaming should bring enjoyment, not anxiety. Before you start playing, ask yourself this simple question: "Am I playing for fun, or because I feel like I have to?"
Playing in a healthy way means you:
Sometimes a person may not realize that their playing habits have begun to negatively affect their daily life. Honestly assess yourself using the list of questions below. If you answer "yes" to three or more of these questions, it may be time to talk to someone or use our control tools:
Have you ever felt the need to hide your playing habits from family members or friends?
Have you ever played with money that should have been used for essential needs such as rent, food, or bills?
Do you often try to "chase back" losses by continuing to play even when you intended to stop?
Have gambling-related financial problems ever caused arguments with loved ones?
Do you feel anxious, irritable, or uncomfortable when you are unable to play for a period of time?
Have you ever neglected work, study, or family responsibilities from playing for too long?
98ms provides a range of self-control tools that you can activate directly from your account settings. These tools are designed to help you stay in control without requiring third-party intervention.
Set the maximum amount you can deposit within a given period. Once this limit is reached, the system automatically blocks any additional deposits until the limit period resets.
Set the maximum loss amount you are comfortable with over a given period. This ensures you never overspend, even during an unlucky session.
Set a maximum duration for each gaming session. The platform will remind you when the time limit is nearly up and will automatically end the session if the limit is reached.
Enable periodic notifications that remind you how long you have been playing, so you always stay aware of the time you spend.
This feature displays a summary of your current session — including play duration, total deposits, and total wins or losses — each time you log in.
Sometimes the best option is to take a complete break from the platform. 98ms offers two main options for players who need space:
Choose a break period of 24 hours, 7 days, 30 days, or up to 6 months. Your account will be fully suspended for the duration — no login, no deposits, no wagering.
This option permanently closes your account. Once activated, it cannot be reversed. This is a long-term commitment for those who need complete separation from the platform.
To activate any of the options above, log in to your account and go to Settings → Responsible Gaming, and follow the steps provided. Our support team is also available to assist you via live chat 24/7.
98ms takes the protection of children and minors extremely seriously. Our platform is strictly for users aged 18 and above only. We enforce strict age verification procedures during the registration process and KYC review.
If you share a device with younger family members, we recommend the following steps:
If you suspect any 98ms account has been registered or used by a minor, please report it immediately to our support team. We will investigate and take prompt action.
You do not have to face these challenges alone. 98ms is committed to connecting our players with the right support resources when needed. Our trained support team is available via live chat 24 hours a day, 7 days a week.
In addition to 98ms internal support, there are also external organizations that can provide expert and confidential assistance:
Remember, seeking help is a sign of strength, not weakness. The 98ms team will never judge you for asking for help — we are here to support you.
Our Protection Tools
We provide a range of tools and mechanisms to ensure your gaming experience remains enjoyable and fully under your control.
Set daily, weekly, or monthly deposit limits based on what you can afford. Full control is in your hands, and reductions take effect immediately.
Our system will automatically remind you when your session time limit is nearly up, so you don't lose track of how long you've been playing.
Review your complete record of gaming sessions, deposits, and withdrawals at any time. Full transparency helps you make smarter decisions.
Just a few taps to activate a self-break from 24 hours to 6 months. No complicated procedures, no unnecessary questions — we make the process simple for you.
For those who need a long-term separation, a permanent self-exclusion option is available. This is a final commitment that we fully respect for your wellbeing.
Our support team, trained in responsible gambling issues, is ready to assist you at any time via live chat in Bahasa Melayu.
Warning Signs
Early awareness is key. Here are eight warning signs to watch for in yourself or a loved one.
Borrowing to play or to settle gambling debts.
Hiding playing habits from family and friends.
Continuing to play in an attempt to recover money already lost.
Repeatedly playing far longer than planned.
Feeling anxious or irritable when unable to play.
Work, studies, or family neglected due to gaming.
Needing to bet larger amounts to feel the same level of excitement.
Frequent arguments with loved ones related to gambling.
Control at Your Fingertips
All the following tools are directly accessible from your account settings — simple, fast, and effective.
Control the maximum amount that can be deposited within a given time period.
Set a maximum loss limit so you never exceed your financial means.
Limit how long you can play in a single session for a healthier balance.
Temporarily suspend your account for anywhere between 24 hours and a full 6 months.
Register with 98ms today and enjoy a fun, safe, and responsible online entertainment experience. All our self-control tools are available free of charge to every member.