98ms Platform Terms and Conditions of Use

1. Acceptance of Terms & Conditions

Welcome to 98ms. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Player") and 98ms ("Company", "us"). This document governs your access to and use of the website, services, products, and all content provided through the 98ms platform.

By accessing, registering, or using any part of the 98ms platform, you confirm that you have read, understood, and agreed to be bound by all terms outlined herein. This acceptance takes effect as soon as you click the "Register" button or make any transaction on our platform.

98ms reserves the right to update these Terms & Conditions from time to time. Any changes will be communicated to you via your registered email or in-platform notification. Continued use of the platform after such notification constitutes acceptance of the updated terms.

2. User Eligibility

To use the 98ms platform, you must meet all of the following eligibility requirements without exception:

• Aged 21 years and above at the time of registration.
• Having full legal capacity to enter into binding agreements.
• Not a person who has self-excluded from the 98ms platform or any related online entertainment platform.
• Not registering on behalf of or in the name of another individual.
• Not acting as an agent, representative, or under the direction of a third party.

3. Registration & Account Management

Each user is only permitted to hold one (1) account only on the 98ms platform. Registering more than one account by the same individual — whether using a different name, phone number, email address, or payment information — is strictly prohibited and constitutes a serious breach of terms.

During the registration process, you are required to provide truthful, accurate, and complete information. This includes your full name as per your identification document, date of birth, active phone number, and a valid email address. 98ms reserves the right to request supporting documents to verify your identity at any time.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• All activity occurring under your account, including transactions and wagering.
• Notifying 98ms immediately if you suspect your account has been accessed without authorization.
• Keeping your personal information up to date and accurate at all times.

98ms shall not be held liable for any losses arising from your failure to keep your own account login credentials secure.

4. Deposits & Fund Withdrawals

All transactions on the 98ms platform are processed in Malaysian Ringgit (MYR). We accept a variety of local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank transfers from major Malaysian banks.

Deposit: Deposited funds must come from a legitimate source and be owned by you. 98ms does not accept deposits made using third-party credit cards or bank accounts not registered in your name. Deposits are typically processed instantly upon receipt of payment confirmation.

Withdrawals: Players may submit a withdrawal request at any time. However, 98ms reserves the right to require full KYC verification before processing a first-time withdrawal or if there are changes to account information. Withdrawals to a verified bank account or e-wallet are typically processed in under 3 minutes.

5. Bonuses, Promotions & Special Offers

98ms offers a wide range of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal promotions for Malaysian festivities. Each bonus and promotion is subject to its own specific terms and conditions.

General terms applicable to all 98ms bonuses:

• Each bonus is subject to a wagering requirement clearly stated in the relevant promotion terms.
• Bonuses cannot be directly converted to cash without fulfilling the specified wagering requirements.
• One promotion cannot be combined with another unless otherwise stated.
• 98ms reserves the right to void bonuses if there is any indication of abuse or fraud.
• Players must claim bonuses within the specified timeframe; expired bonuses will not be reinstated.

6. Game Rules

All games available on the 98ms platform are operated using an independently certified random number generator (RNG), ensuring every game outcome is fair and cannot be manipulated by any party, including 98ms itself.

Players agree to:

• Complying with the specific rules of each game available on the platform.
• Not using any automation software, bots, or third-party tools while playing.
• Not attempting to exploit any technical bugs or system errors to gain an unfair advantage.
• Accepting game results determined by the system as final, subject to the official appeals process.

In the event of a technical disruption during a game session, 98ms will make every effort to restore the game to its last valid state. In cases where restoration is not possible, the affected bets may be refunded to the player.

7. Player Conduct & Responsibilities

98ms players are expected to interact with the platform and other users in a respectful and responsible manner. The following are strictly prohibited on the 98ms platform:

• Fraud, identity theft, or impersonation of another person.
• Any form of hacking, cyberattack, or attempt to breach the platform's security systems.
• Money laundering or any suspicious financial activity.
• Threatening, harassing, or causing distress to staff or other users.
• Sharing your login credentials or allowing others to use your account.
• Using the platform for any purpose other than lawful personal entertainment.

98ms works closely with relevant authorities to combat fraud and money laundering. Any suspicious activity will be reported to the appropriate authorities without prior notice to the player involved.

8. Privacy & Data Security

98ms takes the protection of your personal data seriously. All information you provide during registration and platform use is protected with 256-bit SSL encryption technology. Your data will not be sold, transferred, or shared with third parties without your consent, except as required by law or regulatory compliance obligations.

Personal information collected is used solely for the following purposes:

• Identity verification and KYC process.
• Secure processing of financial transactions.
• Account-related communications and customer service.
• Compliance with legal and regulatory obligations.
• Improving the user experience on the platform.

For more information on how we handle your data, please refer to Privacy Policy in full.

9. Account Suspension & Closure

98ms reserves the right to suspend, restrict, or close any player's account without prior notice if there is evidence or reasonable suspicion that the player has violated any part of these Terms & Conditions.

Players may also request to close their own account at any time by contacting the 98ms customer support team. The balance in a voluntarily closed account will be processed for withdrawal after a standard review is completed, provided there are no unresolved disputes or restrictions.

10. Dispute Resolution

If you have any complaint or dispute regarding games, transactions, or 98ms services, we encourage you to contact our customer support team first via live chat or email. We are committed to resolving every complaint within 5 business days.

If your complaint cannot be resolved through standard customer support channels, you may submit a formal dispute through the 98ms official appeals process. The final decision issued by the 98ms dispute resolution committee is binding and may not be further contested except through the appropriate legal process.

11. Amendment of Terms & Conditions

98ms reserves the right to modify, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Any material amendments will be communicated to players at least 14 days before taking effect, via registered email or in-platform notification.

It is the player's responsibility to review these Terms & Conditions periodically. Continued use of the 98ms platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you do not agree with the amendments, you must stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms & Conditions, the 98ms team is always ready to assist you. You may reach us via:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the 98ms platform.
• Support Email: [email protected]

We are committed to responding to every enquiry in a timely manner and providing clear, satisfactory explanations to each of our players.